Introduction
India’s e-commerce market is poised to reach the $345 billion mark by FY30, driven by rapid growth and an increasing demand for seamless customer experiences. While AI innovation has primarily focused on enhancing customer interactions, a silent revolution is unfolding internally. AI-powered employee services are gaining traction, empowering HR and IT teams to maintain consistent support and driving business success. In this article, we’ll explore the significance of AI-led employee experience in India’s e-commerce landscape.
The Growing Need for AI Professionals
The global AI market is expected to grow from USD 189 billion in 2023 to over USD 4.8 trillion by 2033, according to UNCTAD. In India, the AI market is expected to reach USD 28.8 billion by 2025, with a forecasted need for nearly one million AI professionals by 2026. The India Skills Report 2024 and India’s AI Revolution: A Roadmap to Viksit Bharat emphasize the growing demand for AI talent. As India’s e-commerce giants scale, they require employee-centric infrastructure to drive success.
The Shift Towards AI-Powered Employee Services
The Q1 FY26 results from India’s IT majors indicate a shift towards large deal wins, cost efficiencies, and strategic investments in cutting-edge technologies like GenAI. AI-powered employee service tools provide HR and IT teams with the ability to maintain consistent support, ensuring seamless workflows and improved employee satisfaction. This infrastructure is critical for e-commerce giants to scale successfully in India’s next growth wave.
Breaking Vendors’ Dependence
One of the biggest concerns for CIOs is becoming dependent on specific tools or vendors. HCLTech’s platforms, Fenix and AI Force, are designed to address this concern, offering flexible and scalable solutions for AI-powered employee services.
Conclusion
As India’s e-commerce market continues to grow, AI-powered employee services will play a vital role in driving business success. By leveraging AI to enhance employee experience, companies can improve productivity, reduce costs, and increase customer satisfaction. As the industry scales, it’s essential to prioritize employee-centric infrastructure to unlock the full potential of AI-led growth. By adopting AI-powered employee services, e-commerce giants can stay ahead of the curve and capitalize on India’s next growth wave.
Originally published on https://www.crn.in/news/altimetrik-scales-its-ai-led-growth-agenda-for-customers-globally-with-the-launch-of-alti-lab-in-india/
