As India’s digital landscape continues to evolve at breakneck speed, the excitement around AI is palpable. With top Indian IT firms boasting over 250,000 AI-skilled employees, the country is rapidly automating everything from backend processes to customer-facing applications. However, beneath this technological surge lies a critical challenge that many are reluctant to address: we’re moving so fast that we’re creating significant risks.
Perplexity CEO, Joshi, recently highlighted this growing concern, urging a disciplined approach grounded in operational realities rather than speculative optimism. His remarks reflect a growing sentiment within the IT industry that while AI is undeniably powerful, it cannot replace the need for careful planning, domain-fit customization, and constant oversight.
Scaling AI-Driven Service Delivery in India
India is not only accelerating its skilling ecosystem through initiatives like AI-powered talent development but is also embarking on a new era of AI-driven service delivery across industries. As the country’s digital talent hub, India has long prided itself on being at the forefront of technological innovation. However, the conversation is evolving. It’s no longer just about how quickly we can build; it’s about whether we can scale without compromising privacy and security.
The Tension Between Speed and Responsibility
There is a growing tension between rushing AI products to market and responsibly handling the data that powers them. India’s AI-driven service delivery model relies heavily on data, which raises concerns about data privacy and security. As the country accelerates its AI adoption, it’s essential to strike a balance between speed and responsibility.
Lessons from the Global AI Landscape
As India navigates its AI journey, it can learn valuable lessons from the global AI landscape. For instance, countries like the US and the EU have implemented strict regulations to govern AI development and deployment. India can adopt a similar approach to ensure that its AI-driven service delivery model is responsible and transparent.
A Call to Action
In conclusion, India’s AI-driven service delivery model presents a unique opportunity for the country to leapfrog traditional development models. However, it’s crucial to balance speed with responsibility and ensure that AI adoption is guided by careful planning, domain-fit customization, and constant oversight. By doing so, India can create a digital ecosystem that is not only innovative but also responsible and sustainable.
Originally published on https://www.indiatoday.in/technology/news/story/perplexity-ceo-says-his-ai-browser-comet-is-coming-for-these-two-office-jobs-cut-the-doomscrolling-now-2758139-2025-07-19
