Artificial intelligence (AI) is revolutionizing various sectors globally, and now, the Government of Goa is joining the AI bandwagon. Chief Minister Pramod Sawant recently announced that all government departments will soon incorporate AI chatbots to address consumer queries on services. This move is a significant step towards enhancing the efficiency of public services and indicates the government’s commitment to digital transformation.
The AI initiative falls under the Goa AI Mission, 2027, which was launched with the primary objective of integrating AI into the local economy. The mission aims to equip the Goan youth with AI skills, preparing them for future opportunities in the rapidly evolving IT industry.
AI Council to Guide the Mission
An AI Council Body will oversee the Goa AI Mission. The council will comprise members from companies specializing in AI, ensuring that the mission benefits from expert insights and knowledge. The specifics about the council’s operations and its members will be disclosed soon.
AI Chatbots to Improve Public Services
One of the significant initiatives under the Goa AI Mission involves the deployment of AI-powered chatbots across all government departments. These chatbots will handle consumer queries related to 240 digital services available on the Department of IT’s Goa Online platform. This initiative is expected to significantly streamline the process of addressing consumer queries, making government services more accessible and efficient.
The Growing Influence of AI in India
India has embraced the AI revolution, with innovations in AI reshaping various sectors, from education to agriculture. The introduction of AI in government services in Goa is another testament to the country’s commitment to leveraging AI for societal benefits. The incorporation of AI into public services is expected to set a precedent for other Indian states, driving nationwide digital transformation.
The Success Story of AI in Financial Services
The implementation of AI in public services follows the successful adoption of AI in India’s financial sector. Bajaj Finserv, for instance, has utilized Navana’s voice tech to power their multilingual voicebot since October 2024. The voicebot assists in disbursing over ₹150 Cr in personal loans monthly across six Indian languages, demonstrating the potential of AI in enhancing consumer services.
Conclusion: The Future of AI in Government Services
The deployment of AI chatbots in government services marks a significant step towards transforming public services in Goa. As the AI revolution sweeps across various sectors, the government’s move to embrace AI signifies a commitment to innovation and progress. The success of the Goa AI Mission could serve as an inspiration for other states in India, driving nationwide digital transformation. While the journey is just beginning, the future of AI in government services looks promising. Stay tuned to see how AI continues to reshape our world.
Originally published on https://www.navhindtimes.in/2025/07/15/goanews/soon-all-depts-to-have-ai-powered-chatbots-to-address-consumer-queries-on-govt-services/
