The Future of GCCs: AI-Powered Enterprise
In the next five years, I predict a significant shift in the role of Global Capability Centers (GCCs). Traditionally, GCCs have focused on back-office functions, shared services, managed services, and support. However, with the rapid advancement of Artificial Intelligence (AI), I believe that the next few years will be about innovating, building, and leading – not just using AI.
The key to success lies in building data products around AI. This requires real-time capability, which is essential for creating significant value and demonstrating the full potential of AI. The industry is moving towards a few key areas, including the development of intelligent real-time data platforms and the creation of robust real-time data.
The AI Implementation Framework: A Game-Changer for GCCs
EPAM, a leader in modern engineering, has developed a comprehensive technical framework that outlines the know-how of AI implementation. This framework covers building AI pipelines and models, as well as productionization and cost optimization. The framework is designed to help GCCs scale their AI capabilities and create value.
Building Data Products Around AI
To build data products around AI, you need real-time capability. This is because AI is becoming increasingly agentic, and numerous use cases are emerging that require robust real-time data. Examples of data products include Responsible AI, AI Security, and AI Factory – a technical framework that outlines the know-how of AI implementation.
The Evolution of GCCs: From Cost-Centric to Innovation-Driven
GCCs are transforming into innovation hubs, and EPAM is at the forefront of this movement. We have co-created numerous frameworks with these innovation hubs, including Responsible AI, AI Security, and AI Factory. These frameworks provide a comprehensive guide to AI implementation, covering building AI pipelines and models, as well as productionization and cost optimization.
The Future of GCCs: A Focus on Innovation and Value Creation
In the next few years, GCCs will focus on building data products around AI and creating significant value. This requires a comprehensive understanding of AI implementation and the development of intelligent real-time data platforms. The industry is moving towards a few key areas, including the creation of robust real-time data and the development of data products around AI.
Conclusion:
The future of GCCs is bright, with AI playing a pivotal role in transforming them into innovation hubs. By building data products around AI and creating significant value, GCCs can demonstrate their full potential and create a lasting impact. As the industry continues to evolve, it is essential for GCCs to stay at the forefront of AI implementation and innovation.
Originally published on https://digitalterminal.in/opinion/ai-powered-enterprise-enabled-by-gccs-the-new-normal
