Agentic AI: The Future of Enterprise Operations
In today’s fast-paced digital landscape, businesses are on a quest for operational excellence. The emergence of Agentic AI, a new breed of AI solutions, is poised to revolutionize the way companies operate. Agentic AI brings autonomy, proactivity, and context-aware decision-making to industrial systems, enabling them to analyze and act on complex data. With the potential to orchestrate operations, adapt to unforeseen scenarios, and learn continuously, Agentic AI is transforming industries and redefining the future of work.
Unlocking the Power of Agentic AI in Retail CPG
Many of our agentic solutions have found success in the retail Consumer Packaged Goods (CPG) domain. The industry has been quick to adopt these innovative solutions, which have enabled companies to streamline operations, improve customer experiences, and drive business growth. For instance, our agentic AI solutions have helped retailers optimize inventory management, predict demand, and personalize customer interactions.
Agentic AI in Financial Institutions: A Regulatory Balancing Act
While financial institutions have been slower to adopt agentic AI, we’ve observed a growing interest in the technology. However, the highly regulated nature of the industry means that implementations are typically smaller in scale and more cautious. We’ve seen a few Global Custodians’ (GCCs) implementing agentic AI, but it’s a slow and controlled process. As the regulatory environment continues to evolve, we expect to see more widespread adoption of agentic AI in the financial sector.
The Future of Customer Service: Agentic AI-Powered Support
A recent study predicts that 68% of all customer service and support interactions will be handled by agentic AI by 2028. Vertex Global Services is poised to harness the potential of agentic AI to provide better customer support and enable more personalized, proactive, and predictive services. By leveraging machine learning and natural language processing, agentic AI-powered support systems can analyze customer behavior, anticipate needs, and provide tailored solutions. This transformative technology has the potential to revolutionize the way businesses interact with their customers.
Conclusion
The emergence of Agentic AI marks a significant turning point in the journey towards operational excellence. As businesses continue to navigate the complexities of the digital age, it’s essential to stay ahead of the curve and leverage innovative technologies like Agentic AI. Whether it’s streamlining operations, improving customer experiences, or driving business growth, Agentic AI has the potential to transform industries and redefine the future of work. Join the next frontier in AI transformation and discover how Agentic AI can unlock new opportunities for your business.
Originally published on https://www.techcircle.in/2025/07/18/kyndryl-launches-agentic-ai-framework-for-enterprise-use
