India’s e-commerce market is poised to reach the $345 billion mark by FY30, as per a report by India Brand Equity Foundation (IBEF). As the industry scales rapidly, so does the pressure behind the scenes.
In the midst of this growth, a silent revolution is unfolding internally. Seasonal sales bring in an avalanche of demand, and with it, a deluge of employee queries, tech issues, and HR chaos. While most AI innovation has been aimed at the customer, a new era of employee-centric infrastructure is emerging.
The Rise of AI-Powered HR Platforms
As e-commerce giants look to scale into India’s next growth wave, AI-powered employee service tools are becoming the secret engine powering their success. These innovative platforms give HR and IT teams the ability to maintain consistent support—no matter how rapidly the workforce evolves. With AI, HR teams can efficiently address employee queries, reducing the burden on support staff and ensuring a seamless employee experience.
Breaking Dependence on Vendors
A big concern for many CIOs is becoming dependent on specific tools or vendors. HCLTech’s platforms—Fenix and AI Force—are designed to mitigate this risk. By leveraging AI and automation, these platforms enable organizations to create a more agile and responsive infrastructure, reducing their reliance on third-party vendors.
The Need for Government Support
India needs government incentives and substantial investments in artificial intelligence (AI) to strengthen cybersecurity and border security, a report by Nexgen Exhibitions said recently. The report highlighted that 86 per cent of respondents agree or strongly agree that India needs proactive government support in AI for national security.
The Future of HR in India
The first quarter of Fiscal Year 2025-26 has delivered a mixed bag for India’s leading IT services companies. While pockets of strong deal wins and a growing emphasis on Artificial Intelligence (AI) offered glimmers of hope, persistent macroeconomic uncertainties continue to translate into cautious client spending and a generally subdued revenue growth trajectory. The results underscore a period of strategic transformation for India’s HR landscape.
Conclusion
The rise of AI-powered HR platforms in India marks a significant shift in the way organizations approach employee experience. By leveraging AI and automation, HR teams can create a more agile and responsive infrastructure, reducing the burden on support staff and ensuring a seamless employee experience. As India’s e-commerce market continues to grow, it is essential for organizations to prioritize employee-centric infrastructure, driving innovation and growth in the industry. Will your organization be at the forefront of this revolution?
Originally published on https://www.taxmann.com/post/press-release/launch-alert-taxmann-and-ey-india-launch-ai-powered-platform-to-transform-tax-research
